Shipping policy

Thank you for choosing our services. To ensure a smooth delivery of your items, please follow the steps below:

Step 1: Purchase Online

Please select your desired items on our website and complete your order. All orders will be processed after payment confirmation.

Step 2: Contact Us via WhatsApp

After completing your order, please contact our customer service team via WhatsApp and provide your Order # and Hay Day Player Tag. This will help us quickly identify your order and proceed with the next steps.

Step 3: Receive Our Friend Request

Our team will send you a friend request in the Hay Day game. Please make sure to accept this request in the game, as it is a prerequisite for item delivery.

Step 4: Receive Your Goods

Once you have accepted the friend request, you can pick up your ordered goods at the in-game stores. Please ensure your game account has enough space to receive the items.

Important Notes

  • Please ensure you provide the correct Order # and Hay Day Player Tag to avoid delivery delays.
  • If you do not receive a friend request or are unable to collect your items within the specified time, please contact our customer service team immediately via WhatsApp.
  • This policy may be updated from time to time; please check regularly for the latest version.